Question 1

What's included in the Nexus Pioneer Starter Plan?

Accepted Answer

The Starter Plan is free and includes 1 parallel test, 200 minutes (12,000 seconds) of testing time, debugging tools, emulators, API access, real device testing, and 7 days of logs retention with a 14-day trial period.

Question 2

What's the difference between Growth and Professional plans?

Accepted Answer

Growth plan includes 3 parallel tests, app uploads, automation support for Appium, containers, logs and reports, debugging tools, and global device pool access. Professional plan upgrades to 5 parallel tests, adds AI-powered insights, biometric testing, SIM-enabled iOS devices, multi-device testing, 5GB storage, and localization in 100+ countries.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers for enterprise plans. Annual plans come with a discount.

Question 4

Can I switch plans later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate the difference for the current billing cycle.

Question 5

Is there a free trial available?

Accepted Answer

Yes, the Nexus Pioneer Starter Plan includes a 14-day trial period with full access to debugging, emulators, API access, and real device testing. No credit card required to start.

Question 6

Do you offer discounts for non-profits or educational institutions?

Accepted Answer

Yes, we offer special pricing for non-profits, educational institutions, and open-source projects. Please contact our sales team for more information.

Question 7

What's included in the Enterprise plan?

Accepted Answer

The Enterprise plan includes 10 parallel tests, 5 dedicated devices, 10GB storage, 24x7 support, priority execution, private infrastructure, custom containers, API orchestration, advanced security controls, a dedicated solution architect, and a technical point of contact.

Question 8

What happens if I exceed my plan limits?

Accepted Answer

For the Nexus Pioneer Partner Plan, overages are usage-based. For other plans, you can upgrade to a higher tier or contact our sales team for custom enterprise solutions that fit your needs.

Question 9

Do you offer annual billing?

Accepted Answer

Yes, we offer both monthly and annual billing options. Choosing annual billing gives you a 20% discount compared to monthly billing.

Question 10

What testing frameworks do you support?

Accepted Answer

We support Appium for automation testing. Our platform also supports debugging, emulators, real devices, biometric testing, SIM-enabled iOS devices, and multi-device testing across various platforms.

AVAILABLE PLANS